Frequently Asked Questions (FAQ)
General Information
1. What types of clothing do you manufacture?
We specialize in men’s and women’s apparel, activewear, athleisure, and luxury bespoke fashion. Whether you need casualwear, performance gear, or high-end fashion, we provide tailored solutions to match your brand’s vision.
2. Where are your manufacturing facilities located?
Our headquarters is in China, ensuring cost-effective and high-volume production, while our London-based UK branch provides local support and faster communication for European brands.
3. Do you offer private label and custom manufacturing?
Yes, we specialize in private label and white label solutions, offering custom branding, fabric selection, and packaging options to make your collection unique.
Orders & Production
4. What is your Minimum Order Quantity (MOQ)?
Our MOQ is 500 pieces per design. This allows us to maintain high production quality, optimize costs, and ensure competitive pricing for bulk orders.
5. What if I need a lower MOQ for a test run?
For select clients, we can discuss lower MOQs for an initial test run, but pricing and feasibility will depend on the complexity of the design.
6. Can you help with fabric selection and sourcing?
Absolutely! We guide brands in choosing the right fabrics based on quality, durability, and sustainability. Our team sources premium materials, including organic and eco-friendly fabrics.
7. Do you provide tech packs or do I need to supply them?
We can work with your tech pack, or our design team can create one based on your specifications to ensure precision in manufacturing.
8. How long does production take?
“Our clothing sample production process begins with finalizing the design and sourcing the appropriate fabrics, which typically takes 1-2 weeks. This is followed by pattern creation and the production of the sample, which generally takes an additional 1-3 weeks, depending on the complexity of the design. Once the sample is complete, it undergoes a thorough review and any necessary revisions before proceeding to bulk production. We prioritize both quality and efficiency throughout each phase of the process.”
Production time varies, but the average timeline is:
Sampling: 1-4 weeks
Bulk production: 4-8 weeks
Shipping: 1-4 weeks (depending on method)
To ensure on-time delivery, we recommend placing your order as early as possible, factoring in production time and customs clearance.
9. Can you produce complex designs and special customizations?
Yes! We specialize in cut & sew, embroidery, screen printing, dye sublimation, and other custom design features for unique collections.
Shipping, Customs & Delivery
10. Do you ship internationally?
Yes, we offer worldwide shipping with reliable logistics partners to ensure safe and timely delivery.
11. What are my shipping options?
We provide air freight, sea freight, and express courier services to meet different cost and time requirements.
12. Can I track my order?
Yes, we provide a tracking number so you can monitor your shipment in real time.
13. What happens if my order is delayed?
We prioritize on-time delivery, but if delays occur due to unforeseen circumstances, our team will keep you informed and work on alternative solutions.
14. Do I need to pay customs duties or import taxes?
Customs duties and import taxes depend on the destination country’s regulations. We advise all buyers to check their local import laws and customs fees before placing an order, as these charges are the responsibility of the buyer.
15. How can I ensure my shipment arrives on time?
To avoid delays, we strongly recommend placing your order well in advance, considering both production and customs clearance times in your country. Some destinations may have longer processing times at customs, so early planning is key to a smooth delivery.
Quality Control & Compliance
16. How do you ensure quality control?
We conduct multiple quality checks, including fabric inspection, stitching accuracy, sizing consistency, and final product assessment before shipment.
17. Do you offer third-party quality inspections?
Yes, we allow third-party quality inspections at any stage of production.
18. Are your garments compliant with international standards?
Yes, our production meets industry regulations for quality, safety, and sustainability, including OEKO-TEX® and GOTS (for organic textiles).
19. What if I receive defective items?
In the rare case of defects, we have a return and replacement policy to ensure client satisfaction.
Getting Started
20. How do I place an order?
You can contact us through our website, email, or phone. Our team will guide you through the process from design to delivery.
21. Can I request a consultation before ordering?
Yes! We offer free consultations to discuss your project, provide expert recommendations, and help you make the best decisions for your brand.
22. Who should I contact for further inquiries?
For more details, reach out to our customer support team or call us.